You can pay for your home insurance in monthly instalments by setting up a Direct Debit. It’s not complicated and we’ll explain how to do it when you purchase your policy.
Can I change my payment details?Yes, it’s easy to change the bank details or card you use to make your payments. You can do this yourself online in your Allianz account.
To update your credit/debit card, or the bank details you use to pay for your monthly Direct Debits, just follow the steps below:
You can change your Direct Debit payment date yourself in your Allianz online account.
To update your Direct Debit payment date, just follow these steps:
Once you’ve selected your new monthly payment day, it will take effect from the 2 nd or 3 rd instalment in your payment plan. You’ll be able to see your updated plan in the payment section of your Allianz account.
Why do I have two payments so close together?When you change your payment day, it can mean one monthly instalment is closer than it would have been to the next one. We have to make sure all payments remain inside your policy term.
I pay monthly by Direct Debit - can I pay off my remaining premium?Yes, you can pay off your remaining policy premium yourself online in your Allianz account.
To pay off your remaining premium, just follow the steps below:
You can see your payment history in your online Allianz account, just follow these steps:
If your payment fails due to lack of funds, we’ll email you to let you know and try to take payment again six days later. If we’re still unable to collect it, we’ll send another email to let you know how to pay for the missed payment.
What happens if my payment fails due to a cancelled Direct Debit?If your Direct Debit is cancelled and payment fails, we’ll send you an email with details of how you can pay for the missed payment.
I have another question about paying by Direct Debit, how can I contact you?If you have any more questions about Direct Debit in relation to Allianz Home Insurance, please email us and one of us will be in touch to answer your query.
If I cancel my policy and I’m due a refund, how long will it take to process?If you cancel your policy and you have an upcoming payment that’s already been requested, we’ll process your refund 7-10 working days after this payment’s been collected to make sure we return the full amount owed.
If you cancel your policy before your next payment has been requested, we won’t collect future payments and we’ll refund any money owed 7-10 working days after your cancellation date.
Insurance services
This insurance is sold, underwritten and administered by Liverpool Victoria Insurance Company Limited, which is an Allianz Group company, registered in England and Wales number 3232514. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB. Allianz is a trading name of Liverpool Victoria Insurance Company Limited
